Purchase returns

IVAM hereby informs you that you have the right of withdrawal, which must be exercised in accordance with the following conditions.  

IVAM will accept all returns that are made within 7 working days from reception of the article and providing that it is in perfect condition. Once the article has been returned, IVAM will inspect its condition before refunding the amount paid. The buyer will be responsible for covering the cost of returning the article.

If the buyer receives an article in poor condition, the buyer may return it and IVAM will refund the full amount (price of the article and shipping expenses). In all cases IVAM’s liability will cover only the stated refund.

Likewise, if the buyer prefers, IVAM will replace the article with a new one. IVAM will cover any return costs for products that are received in poor condition as well as the shipping costs of the new article.

Returns and claims can be made by writing to tiendaonline@ivam.es