General Retail Purchasing Conditions of IVAM articles

The sale of articles by “Institut Valencià d´Art Modern” (hereinafter “IVAM”) shall be governed by the provisions established in these conditions, the following regulations and all other applicable legislation:

  • Law 3/2011, of 23rd March, of the Valencian Regional Government on Commerce in the Region of Valencia.
  • Law 7/1996, of 15th January, on Regulation of the Retail Trade.
  • Law 34/2002, of 11th July, on the Information Society and E-commerce:
  • Law 7/1998 of 13th April, on general contracting conditions.
  • Royal Legislative Decree 1/2007 of 16th November, approving the Amended Text of the General Consumer and User Defence Law and other complementary laws.
  • Law 1/2011, of 22nd March, of the Valencian Regional Government approving the Statutes of Consumers and Users in the Region of Valencia.
  • Organic Law 3/2018 of 5th December pursuant to Protection of Personal Data and Guarantee of Digital Rights.
  • Code of Commerce.

IVAM is a Legal Entity established under Public Law, subject to the Valencian Regional Government, having its own legal status and economic and administrative autonomy to carry out its purposes regulated under Law 1/2018 of 7th February of the Valencian Regional Government, regulation “Institut Valencià d’Art Modern”. IVAM is registered in the “On-line Sales Register” of the Region of Valencia, integrated in the Commercial Activities Register of the Region of Valencia, in the On-line Sales Register of the Ministry of Industry, Tourism and Commerce (General Directorate of Inland Trade of the Ministry of Industry, Commerce and Transport) under number 2011/1065/10/46/9/V.

IVAM’s details are as follows:

VAT No. Q-9655140-C
Registered Address: C/ Guillem de Castro, 118, Valencia, Spain.
Tel. 963176600

Accepting your purchase by confirming your order entails acceptance of these conditions, which, in default of any specific conditions, will govern relations established between yourself and IVAM and shall become a part of the sale and purchase contract.

The following telephone number: 963176600 and e-mail address: are provided to users for any queries they have concerning these conditions.

By accepting the contract, you are declaring:

a) That you have the capacity to bind and be bound by contracts in accordance with applicable Spanish regulations.
b) That you have read and specifically accept all of these General Conditions.

1.- Scope of application

These general conditions shall govern commercial relations established between yourself and IVAM formalised through the execution of an order, use of the services, purchase or request for the articles or services that IVAM offers.

2.- Acceptance and validity of the General Conditions

In accordance with the following conditions, they may be amended and consequently the valid and applicable conditions regulating relations between yourself and IVAM will be those that were valid on the date of acceptance. These clauses shall come into force at the moment the contract is perfected, in accordance with the provisions established in Law 34/2002 of 11th July, pursuant to information society services and e-commerce. Users will be informed about any amendments to these General Conditions.

3.- Description of the articles

The features of the articles are summarised in the IVAM catalogue. If you would like more information about them, please e-mail us asking for further information at the address provided above.

Stocks are limited and although they are in the catalogue, this does not mean they are immediately available. Any temporarily unavailable articles will be displayed as “unavailable”.

4.- Availability of articles and order confirmation

The information about availability of articles is subject to changes without prior warning, depending on the demand for the article by our clients and stocks.

When an order is made we will confirm it by e-mail, also providing information about any changes to availability of products you have requested. If there are any errors or discrepancies concerning the price, delivery or payment method, please e-mail us immediately at

5.- Prices of the articles

All the prices shown in the catalogue include VAT.

The amount of the invoice IVAM will issue and the amount shown in the order confirmation that IVAM sends the buyer must be the same. If there is a difference, the valid amount will be the one on the booking or purchase confirmation document.

Article prices are subject to changes as determined by IVAM.

Any customs clearance fees are not included in the shipping costs, where applicable according to destination.

6.- Order cancellations

IVAM reserves the right to cancel any orders placed on the basis of typographic or arithmetical errors or any that contain an inaccurate shipping address preventing delivery of articles.

7.- Shipping Conditions

Purchased articles will be shipped on confirmation of payment.

The shipping and delivery method is as follows: The following times are transport times and not order processing times.

Times will vary depending on the country of delivery.

* On shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla and the rest of the countries in the world. Any customs delays will not be computed in the shipping commitment.

For any shipping or delivery incidents, please call the following number: 963176600

8.- Payment methods

IVAM will accept the following payment methods for purchases made in accordance with the conditions established in this document and relevant applicable regulations:

Credit Card: This is the most convenient and most secure way to pay. Only your card number, security code (three last digits on the reverse side of the card) and the expiry date of your credit card are required. In our credit card payment system you will be in a secure payment gateway (certified SSL according to current regulations). You will only need to enter your card details and accept payment.

9.- Data Protection

IVAM hereby informs you that, in accordance with Organic Law 3/2018 of 5th December pursuant to Protection of Personal Data and Guarantee of Digital Rights, the data you provide us with through purchasing IVAM articles will be included in a computerised data file for which IVAM is responsible in order to manage commercial relations with you, issue the relevant purchase documents and send you information related to your purchase. Your details will not be transferred without your prior consent. Likewise, you are informed that you have the right to access your data, correct or cancel it and object to its processing. This can be done by writing to the following e-mail address:

Accepting the information on personal data processing is understood to be formalised through acceptance of these general conditions.

10.- Intellectual Property

Any material, logos, graphics, text or any other contents on the IVAM website, and the product catalogues and e-mail, are the property of their relevant owners.

Therefore, you may not reproduce, distribute, publicly communicate, use for any purpose, transform or perform any other action on the aforementioned contents without due authorisation from the owners.

11.- Use of the service and responsibilities

IVAM does not guarantee permanent availability of the services, and is exempt from any kind of liability for any possible damages caused through unavailability of the service due to causes of force majeure or faults in telematic data transfer networks, external to its wishes.

IVAM is not liable for the contents of the links to other websites that it does not own, and which it therefore does not control.

12.- Annulment of clauses

If any of the clauses in these General Conditions are fully or partially rendered null and void, this situation will only affect the provision or part of it, and the rest of the General Conditions shall continue to be valid.

13.- Order claims

If you do not receive your order within the aforementioned deliver time, please get in touch with us and we shall immediately file a claim to the carrier.

Claims must be addressed to the contact details provided above.

14.- Place the contract is entered into, applicable legislation and Jurisdiction

This contract is entered into in the City of Valencia, where IVAM is established and will be subject to Spanish legislation. For any issues stemming from this contract, both parties shall subject the matter to the Courts and Tribunals of the city of Valencia, expressly waiving any other jurisdiction that could pertain to them.

Likewise, and in view of the provisions established in Article 80 of Law 1/2011 of 22nd March of the Valencian Regional Government, approving the Statutes of Consumers and Users in the Region of Valencia, any litigation arising as a result of this contract may be referred to the Consumer Arbitration System through the Consumer Court of Arbitration of the Region of Valencia.